Privacy Policy

Last updated: May 2026

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Welcome to the Exmouth Wellness Festival, organised by eXhale. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal data you provide when using our website and services.

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1. Information We Collect

When you purchase a ticket or register on our website, we may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Contact number

• Billing address

• Relevant health or medical information (where applicable)

• Any other information you choose to submit via our site or forms

 

2. How We Use Your Information

eXhale processes personal data lawfully, fairly, and transparently. Your information will only be used for the following purposes:

• Confirming ticket purchases and bookings

• Sending event updates, schedule changes or safety communications

• Responding to enquiries or requests

• Marketing communications (where you have consented)

• Internal record-keeping and operational purposes

Your information will not be passed on to any third parties without your consent, except where required by law.

 

3. Lawful Basis for Processing

We collect and process your personal data on the following lawful bases:

• Contract: to fulfil your ticket purchase and event attendance

• Legitimate interests: to communicate updates and manage Festival operations

• Consent: for any direct marketing communications

 

4. Data Retention

eXhale will retain your personal information for a reasonable period to fulfil the purposes outlined in this Privacy Policy, or as required by law. If you wish to update your personal details or request deletion of your data, please contact us at exhale.fitness@outlook.com.

 

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or destruction. Our website is hosted on the Wix.com platform, which provides us with secure data storage, databases and applications. Your data is stored on secure servers behind a firewall.

 

6. Payment Security

Ticket purchases for the Exmouth Wellness Festival are processed through Ticket Tailor, a third-party ticketing platform. All payments are handled securely by Ticket Tailor and their payment processors, which adhere to PCI-DSS standards as managed by the PCI Security Standards Council. eXhale does not store or have access to your payment card details. For information on how Ticket Tailor handles your data, please refer to their Privacy Policy at www.tickettailor.com.

 

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("the right to be forgotten")

• Object to or restrict how we process your data

• Withdraw consent at any time for marketing communications

To exercise any of these rights, please contact us at exhale.fitness@outlook.com.

 

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, eXhale will report it to the Information Commissioner's Office (ICO) within 72 hours of discovery. We will also notify affected individuals where required. All data breaches are recorded regardless of their impact.

 

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this page periodically to stay informed about how we protect your data.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us:

eXhale — Exmouth Wellness Festival

Email: exhale.fitness@outlook.com

Website: www.exmouthwellnessfestival.co.uk

 

Cookie Policy

Last updated: May 2026

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This Cookie Policy explains how eXhale ("we", "us", "our") uses cookies and similar tracking technologies on the Exmouth Wellness Festival website at www.exmouthwellnessfestival.co.uk ("the Website"). Our website is built on the Wix.com platform, which also sets certain cookies as part of delivering our site. This policy explains what these technologies are, why we use them, and your rights to control their use.

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1. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They are widely used to make websites function properly, improve efficiency, and provide reporting information.

• First-party cookies: set by us (eXhale) to make our website work.

• Third-party cookies: set by external parties to provide features such as analytics, advertising or embedded content.

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2. Why Do We Use Cookies?

We use first- and third-party cookies for several reasons:

• Essential cookies are required for the Website to function and cannot be disabled.

• Performance and functionality cookies improve the experience on our site but are not strictly necessary.

• Analytics cookies help us understand how visitors use our site so we can improve it.

• Marketing cookies may be used to show you relevant content and measure the effectiveness of any advertising.

 

3. Types of Cookies We Use

 

Essential Cookies

These cookies are strictly necessary for the Website to operate. They cannot be rejected.

• hs — used for security reasons (Wix)

• svSession — used in connection with user login, expires after approximately 2 years (Wix)

• XSRF-TOKEN — protects against Cross-Site Request Forgery attacks (Wix)

 

Performance & Functionality Cookies

These cookies enhance your experience but are not essential. Without them, some features may not work correctly.

• fedops.logger.sessionId — used for site stability and effectiveness measurement (Wix, persistent)

• bSession — session behaviour cookie, expires after 30 minutes (Wix)

• ssr-caching — server-side rendering cache cookie, expires in under 1 minute (Wix)

 

Analytics Cookies

We may use analytics tools (such as Google Analytics) to understand how visitors interact with our Website. Data collected is aggregated and anonymous.

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Third-Party & Ticketing Cookies

Our ticketing is handled through Ticket Tailor (www.tickettailor.com), which is embedded on or linked from our Website. Ticket Tailor may set their own cookies to manage your booking session and process payments securely. These are governed by Ticket Tailor's own Cookie and Privacy Policy, which we recommend reviewing.

 

Unclassified Cookies

Some cookies are still being reviewed and classified. We are working with our providers to categorise these fully.

 

4. How to Control Cookies

You have the right to decide whether to accept or reject non-essential cookies. You can manage your preferences via the Cookie Consent Manager displayed on your first visit to our Website.

You can also control cookies through your browser settings. For guidance, visit your browser's help section:

• Google Chrome

• Mozilla Firefox

• Microsoft Edge

• Safari

• Opera

Please note: restricting cookies may limit some functionality of the Website.

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5. Other Tracking Technologies

In addition to cookies, we may use web beacons (also known as tracking pixels or clear gifs). These are tiny image files that allow us to:

• Monitor traffic patterns across pages

• Understand how users arrive at our site

• Measure the success of email marketing campaigns

These technologies often rely on cookies to function. Declining cookies may affect their operation.

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6. Targeted Advertising

Third-party advertising networks may use cookies on our Website to deliver relevant advertisements based on your interests. The information collected through this process does not directly identify you. You can opt out of targeted advertising through:

• Digital Advertising Alliance: www.aboutads.info

• European Interactive Digital Advertising Alliance: www.youronlinechoices.eu

 

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal and regulatory reasons. The date at the top of this policy indicates when it was last updated. We encourage you to review it regularly.

 

8. Contact Us

If you have any questions about our use of cookies or tracking technologies, please contact us:

eXhale — Exmouth Wellness Festival

Email: exhale.fitness@outlook.com

Website: www.exmouthwellnessfestival.co.uk

 

Contact: exhale.fitness@outlook.com | www.exmouthwellnessfestival.co.uk